Frequently asked questions
Use the FAQ section to answer your customers' most frequent questions.
About Sensate
Sensate is the debut home line from The Beverly Hills Estates, created to transform living spaces into sensorial sanctuaries. Each piece, beginning with our signature candles, is crafted to evoke memory, mood, and emotion.
Our collection is designed in California and produced in collaboration with artisans and master perfumers around the world, each selected for their expertise, integrity, and devotion to craft.
Orders and Gifting
Yes. Every Sensate piece arrives in our signature packaging, with the option to include a hand-written note. For larger gifting programs or custom requests, our team is happy to assist.
If your order has not yet shipped, we may be able to accommodate changes. Please contact us within 12 hours of placing your order, and we will do our best to assist.
Yes. Sensate offers elevated gifting solutions for real estate professionals, developers, and hosts seeking a refined, sensorial experience. Please reach out to our team to discuss options.
Shipping and Delivery
We currently ship throughout the United States and to select international destinations. All orders are carefully packaged to ensure they arrive in pristine condition.
Standard U.S. delivery typically arrives within 3 to 5 business days. Expedited shipping options are available at checkout. International delivery times vary by location.
Yes. Once your order ships, you will receive a confirmation email with tracking details.
Returns and Exchanges
Unopened and unused products may be returned within 14 days of delivery. Please contact our team to initiate a return.
If your order arrives damaged, please contact us promptly so we can arrange a replacement.
Concierge and Contact
Our team is available to assist with orders, gifting, and general inquiries. Please reach out through our contact page and we will respond as soon as possible.









