Shipping & Returns
Shipping
Phillips House ships via UPS or FedEx, and does not deliver to PO Boxes. Should a customer have special shipping instructions, such instructions must be made clear in writing at the time the order is placed. All orders shall be shipped with a signature confirmation required. Signature confirmations may only be waived if authorized by the customer in writing. Phillips House accepts no responsibility for lost or tampered-with shipments when signature confirmation has been waived. Phillips House does not use the customer shipping account numbers. Phillips House only uses new/unused packaging materials. Packages delivered damaged or opened must be rejected by the customer back to the carrier, and should not be signed for or accepted under any circumstances. Phillips House accepts no responsibility for the contents of a damaged package that was signed for and accepted by the customer.
Returns
Phillips House ships via UPS or FedEx, and does not deliver to PO Boxes. Should a customer have special shipping instructions, such instructions must be made clear in writing at the time the order is placed. All orders shall be shipped with a signature confirmation required. Signature confirmations may only be waived if authorized by the customer in writing. Phillips House accepts no responsibility for lost or tampered-with shipments when signature confirmation has been waived. Phillips House does not use the customer shipping account numbers. Phillips House only uses new/unused packaging materials. Packages delivered damaged or opened must be rejected by the customer back to the carrier, and should not be signed for or accepted under any circumstances. Phillips House accepts no responsibility for the contents of a damaged package that was signed for and accepted by the customer.
Shipping
Phillips House ships via UPS or FedEx, and does not deliver to PO Boxes. Should a customer have special shipping instructions, such instructions must be made clear in writing at the time the order is placed. All orders shall be shipped with a signature confirmation required. Signature confirmations may only be waived if authorized by the customer in writing. Phillips House accepts no responsibility for lost or tampered-with shipments when signature confirmation has been waived. Phillips House does not use the customer shipping account numbers. Phillips House only uses new/unused packaging materials. Packages delivered damaged or opened must be rejected by the customer back to the carrier, and should not be signed for or accepted under any circumstances. Phillips House accepts no responsibility for the contents of a damaged package that was signed for and accepted by the customer.
Returns
Phillips House ships via UPS or FedEx, and does not deliver to PO Boxes. Should a customer have special shipping instructions, such instructions must be made clear in writing at the time the order is placed. All orders shall be shipped with a signature confirmation required. Signature confirmations may only be waived if authorized by the customer in writing. Phillips House accepts no responsibility for lost or tampered-with shipments when signature confirmation has been waived. Phillips House does not use the customer shipping account numbers. Phillips House only uses new/unused packaging materials. Packages delivered damaged or opened must be rejected by the customer back to the carrier, and should not be signed for or accepted under any circumstances. Phillips House accepts no responsibility for the contents of a damaged package that was signed for and accepted by the customer.
